Privacy Policy

Last updated: 2025

Lab Test Go (“we”, “our”, or “the app”) is a mobile application for booking lab tests, viewing reports, and managing family health information. This policy describes what data we collect and how we use it.

1. Information we collect

Account & profile: Name, email, phone number, date of birth, gender, blood group, and address when you register or update your profile.
Family members: Names, relations, age, gender, and contact details you add for booking tests on behalf of family.
Location: City, pincode, or area to find nearby labs and offer relevant services (e.g. home collection).
Bookings & orders: Test selections, appointment details, payment-related information, and transaction history.
Device & app usage: Data stored on your device (e.g. login token, preferences) to keep you signed in and improve the app experience.

2. How we use it

We use this information to create and manage your account, process bookings and orders, show relevant labs and tests, deliver reports, and provide support. Location data is used only for services you request (e.g. lab search, home collection).

3. Storage & sharing

Data is stored on your device (e.g. via the app’s local storage) and sent to our servers to provide the service. We do not sell your personal information. We may share data with lab partners and service providers only as needed to fulfil your bookings and operate the app, and where required by law.

4. Your choices

You can update or delete profile and family data in the app. You can log out to clear session data from the device. Contact us if you want to access, correct, or delete your data.

5. Security

We use industry-standard measures to protect your data in transit and at rest. Sensitive data such as login tokens are stored securely on your device.

6. Changes

We may update this policy from time to time. The “Last updated” date above will be revised when we do. Continued use of the app after changes means you accept the updated policy.

7. Contact

For privacy-related questions or requests, contact us through the app’s support or help section, or via the contact details provided in the app or on our website.